Global Customer Quality Manager

Belgium, Brussels
Rechargeable Battery Materials
Product Management

Posted on 20-01-2023

About Umicore

Reducing harmful vehicle emissions. Giving new life to used metals. Powering the cars of the future. As a global materials and technology group, we apply our specialist knowledge to offer materials and solutions that are essential to everyday life. We aim to be a clear world leader in materials for clean mobility and recycling and have turned our sustainability approach into an even greater competitive advantage. With ambitions like this, imagine what you could do?

About Rechargeable Battery Materials (RBM)

We are all on the move. Umicore’s rechargeable battery materials give people autonomy and connectivity. We are a pioneer in battery materials that give added range and performance to electric vehicles. Our materials also ensure longer battery life for portable electronics. To enable our customers to produce even better performing batteries we cannot stand still. We need to find new ways to do things, discover new solutions and develop new ideas. Which is where you come in.

What you will be doing

As Global Customer Quality Manager (m/f/d) you are the central contact point for all quality related topics between RBM and the main EU customer organizations. In detail your will be responsible for:

  • Fully understand the customer requirements and expectations
  • Define quality commitments and liability principles to be agreed upon with customer
  • Ensure consistency of project deliverables vs. customer milestones
  • Manages customer’s audits in RBM sites, summarize outcome and support action plans 
  • Attend customer meetings as required, ensuring proper internal follow up and closure of open items 
  • Active member for APQP programs as QM representative
  • Ensure timely and effective communication towards either customer and internal organization
  • Actively support the management of change (MOC) to ensure proper communication towards the customer and to minimize efforts and resources towards implementation

Who we are looking for

  • Bachelor or Master in engineering or quality management or equivalent qualification
  • Minimum 5 years working experience in quality specific roles in complex automotive environment
  • Experience in Tier 1 supplier with direct exposure to customer 
  • Good knowledge of IATF 16949 and VDA (VDA 6.3, Maturity Level assessment) 
  • Experience with APQP and PPAP processes 
  • Experience in direct exposure to customers’ audit 
  • Willingness to travel abroad up to 30% of total time
  • Excellent reporting and communication skills in English
  • Strong customer focused, willingness to be really committed 
  • Experience in project management and/or battery industry are a plus

What we offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?

If our battery materials can power electric vehicles, IMAGINE WHAT YOU COULD DO