Functional Analyst & Platform Owner ServiceNow

Belgium - Hoboken

Analytics & Digitalization, Information Technology

Publié le 25-01-2026

About Umicore

Reducing harmful vehicle emissions. Giving new life to used metals. Powering the cars of the future. As a global materials and technology group, we apply our specialist knowledge to offer materials and solutions that are essential to everyday life. We aim to be a clear world leader in materials for clean mobility and recycling and have turned our sustainability approach into an even greater competitive advantage. With ambitions like this, imagine what you could do?

About our Support Functions

A global organization. It’s not just those in our industrial sites and technical centers that are vital to Umicore’s growth. Across our support functions we ensure that we continue to grow and evolve – whether it’s by making sure our decisions are commercially viable, enhancing our reputation, building new customer relationships or finding the right people who can build on what we’ve already achieved. The variety of our work means we cannot stand still. We need to find new ways to do things, discover new solutions and develop new ideas. Which is where you come in.

What you will be doing:

As a Functional Analyst for ServiceNow, you will act as the product owner for the ServiceNow platform within Umicore. You will manage the end-to-end lifecycle of change requests, coordinate with suppliers for BAU (Business as Usual) support and development, oversee UAT (User Acceptance Testing), ensure robust master data management, drive functional analysis and design, and supervise release updates. You will be the key link between business stakeholders, IT, and external partners, ensuring ServiceNow delivers maximum value to Umicore.

Key Responsibilities;

Product Ownership:

• Serve as the ServiceNow product owner, managing the platform roadmap and backlog in alignment with business priorities.
• Act as the primary point of contact for ServiceNow enhancements, upgrades, and new feature requests

Change Request Management:

• Collect, analyze, and prioritize change requests from business and IT stakeholders.
• Ensure all changes are properly documented, assessed for impact, and processed according to Umicore’s change enablement governance

Supplier & BAU Support Coordination:

• Liaise with external ServiceNow suppliers for BAU support and ongoing development.
• Monitor supplier performance and ensure timely resolution of incidents and requests
• Monitor budget and expenditure of the external partner

UAT Testing:

• Organize and coordinate User Acceptance Testing for new features, releases, and changes.
• Develop UAT scenarios, gather feedback, and ensure successful sign-off before production deployment

Master Data Management:

• Oversee the integrity and quality of master data within ServiceNow, ensuring compliance with Umicore’s data governance standards

Functional Analysis & Design:

• Analyze business requirements and translate them into functional specifications and ServiceNow solutions.
• Collaborate with technical teams to design, document, and implement enhancements
• Prioritze each request and guide the progress by means of the ServiceNow Agile development module.

Release Management:

• Supervise ServiceNow release cycles, including planning, testing, deployment, and post-release support.
• Ensure all releases are communicated, documented, and aligned with business needs

Continuous Improvement:

• Identify opportunities for process optimization and automation within ServiceNow.
• Stay up to date with ServiceNow best practices and new features.

Who we are looking for:

• Bachelor’s or Master’s degree in IT, Business Administration, or related field.
• 3+ years’ experience as a Functional Analyst, Product Owner, or similar role, preferably with ServiceNow.
• Strong knowledge of ITSM processes (e.g., Incident, Change, Request, Asset, Knowledge Management).
• Experience with UAT coordination, master data management, and release management.
• Excellent analytical, communication, and stakeholder management skills.
• Experience working with external suppliers and managing BAU support.
• ServiceNow certifications (e.g., CSA, CIS) are a plus.
• Fluent in English; Dutch or French is an asset.

What we offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. As you would expect from a world-leading organization, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?

IF OUR PIONEERING APPROACH CAN MAKE US A LEADER IN SUSTAINABILITY, IMAGINE WHAT YOU COULD DO?